Terms & Conditions

Last Updated: 14-sept-2025

Welcome to MeroApp! These Terms & Conditions (“Terms”) govern your use of our mobile application, website, and services (collectively, the “Services”). By downloading, registering, or using the Services, you agree to be bound by these Terms. Please read them carefully before proceeding.

1. Definitions

  • “App” / “MeroApp”: The mobile application and related platforms operated by [Company Name].

  • “User” / “Rider”: An individual who requests transportation services through the App.

  • “Driver / Partner”: An individual or entity providing transportation services through the App.

  • “Booking”: A confirmed ride request made by a User.

  • “Fare”: The amount payable by the User for availing a ride, including applicable taxes, tolls, surcharges, etc.

2. Eligibility

  • You must be at least 18 years old to use the Services.

  • You must provide accurate and complete registration information.

  • Drivers must hold valid driving licenses, permits, insurance, and comply with applicable transport laws.

3. Account Registration

  • To use the App, you must create an account with valid contact information.

  • You are responsible for safeguarding your login credentials.

  • You agree not to share your account or impersonate another individual.

4. Use of Services

  • MeroApp facilitates connections between Users and Drivers but does not itself provide transportation.

  • Drivers are independent contractors and not employees of MeroApp.

  • Users agree to cooperate with Drivers at pickup and drop-off points.

  • We may suspend or terminate your account for misuse, illegal activity, or breach of these Terms.

5. Fares & Payment

  • Fares are calculated based on distance, time, type of vehicle, demand (surge), tolls, and other factors.

  • Payment can be made via cash, card, wallet, or other methods available in the App.

  • By confirming a ride, you authorize MeroApp to charge the applicable Fare.

  • MeroApp reserves the right to update pricing and fees from time to time.

6. Cancellation & Refunds

  • Users may cancel rides within the allowed time frame; late cancellations may incur fees.

  • If a Driver cancels or does not show, the User may request a refund or rebooking.

  • Refunds, if applicable, will be processed to the original payment method.

  • Refund timelines depend on payment provider policies.

7. User & Driver Conduct

  • Users must:

    • Treat Drivers with respect and avoid unlawful or inappropriate behavior.

    • Not carry prohibited, dangerous, or illegal items.

    • Pay the agreed Fare without dispute.

  • Drivers must:

    • Maintain vehicles in safe and roadworthy condition.

    • Abide by traffic laws and safety standards.

    • Provide courteous service to Users.

  • Misconduct by either party may result in suspension or permanent ban from the platform.

8. Liability & Disclaimer

  • MeroApp is a facilitator, not the provider of transport services.

  • We are not liable for:

    • Accidents, personal injury, or property damage during rides.

    • Delays, unavailability, or cancellations by Drivers.

    • Misconduct or negligence of Users or Drivers.

  • Our maximum liability, if any, shall not exceed the amount paid by the User for the disputed ride.

9. Insurance

  • Drivers are required to maintain valid motor vehicle insurance as per law.

  • MeroApp does not provide additional personal insurance unless expressly stated.

10. Intellectual Property

  • All content, trademarks, and software related to MeroApp are owned or licensed by [Company Name].

  • You may not copy, modify, or distribute our intellectual property without written consent.

11. Privacy

  • We collect and use personal data in accordance with our Privacy Policy.

  • By using MeroApp, you consent to such data collection, processing, and storage.

12. Modifications

  • MeroApp may update or discontinue features, Services, or pricing at any time.

  • We may amend these Terms periodically. Updates will be communicated via the App or website.

  • Continued use of Services after changes implies acceptance of revised Terms.

13. Termination

  • We may suspend or terminate your account if you violate these Terms, misuse the App, or engage in unlawful behavior.

  • You may deactivate your account at any time by following App instructions.

14. Governing Law & Disputes

  • These Terms shall be governed by the laws of [Applicable Jurisdiction – e.g., India ].

  • Disputes shall first be resolved amicably. Failing that, they will be subject to exclusive jurisdiction of the courts in [City, State].

15. Contact Us

For questions or concerns about these Terms:

MeroApp 
Email: meroappdeveloper@gmail.com
Phone: +912269622779
Website: https://meroapp.in/